Getting Tech Support

This article is intended for West Carrollton Schools faculty and staff. Students, please check with your teacher.

The Technology Services team tries to respond and address tech support items as quickly as possible. We consider several factors when prioritizing incoming tech support requests and will get in touch with you just as soon as we can.

When you submit a tech ticket, please be on the lookout for responses from the Technology Services team. In many cases, we will reach out to you, often via email, with some additional questions as we seek to best understand your request. Your prompt response to those inquiries will help us help you faster!

For Tech Support, please utilize one of the following methods to submit a tech support ticket:

• Visit our Portal at helpdesk.westcarrolltonschools.net
  or by visiting the Staff Resources page and clicking on the Tech Help Desk icon.
  Sign-in and click on Submit a Ticket. Additional information on accessing our Portal can be found here.
  
  
• Send an email to us at: [email protected]
  Please include in your email a description of the issue, as well as your building, room number and phone extension.
  
  
• Call the Tech Services Team at extension 1144
  The team is often not in the office as we are out providing support across the district. If we are unable to answer the phone, please leave a voicemail message and include your name, a description of the issue, as well as your building, room number and phone extension.

Tips and Information

• The Tech Services Team generally maintains office hours of 5:00am to 3:30pm weekdays (except holidays).
  
  
• When you have a new tech request, please use our [email protected] email or extension 1144 instead of reaching out to one of us directly (individual emails, extensions, or cell phones). The team is notified when a new ticket is submitted or a Voicemail is left at the 1144 extension. We will respond to you as quickly as we can. We are not notified of emails sent to our direct mailboxes or VM extensions.